Jira Service Desk and ServiceNow are software platforms that started their lives as something other than a field service management (FSM) solution, but for many companies these tools work perfectly to ...

People don’t know what they want until it’s shown to them, as the late Steve Jobs once said. This philosophy is the reason behind cloud-based IT automation vendor ServiceNow’s current expansion from ...

Diageo has gone live with an implementation of ServiceNow to automate IT services, as part of a global transformation. ServiceNow will provide cloud-based IT service management to support the beverage ...

ServiceNow has been successful so far in executing a classic land-and-expand strategy. First, it built a best-of-breed SaaS solution for IT service management, or ITSM, based on being modular and ...

The growth of the interconnected world has given significant development in handling company communications and operations, including the so-called service desk. Companies are now offering service ...

Not many people associate Zendesk with field service management – it was created as – and continues to flourish – as a customer support solution, most visible through website chat client technology.

ServiceNow Inc and Adobe Inc said on Tuesday they will make their software systems work together in an effort to improve apps used by customer service representatives. ServiceNow has long made ...

As ServiceNow rapidly expands its local campus in San Diego, the company’s software-savvy employees are starting to spill out into the city’s startup scene, launching new businesses that look a lot ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation, and Rimini Street (NASDAQ: RMNI), a global provider of end-to-end enterprise software support ...

Dealmakers apparently did not get much of a break over the Thanksgiving weekend, as a flurry of recent merger announcements showed. In just the last day, The Information broke the news that Marvell ...

As ServiceNow rapidly expands its local campus in San Diego, the company’s software-savvy employees are starting to spill out into the city’s startup scene, launching new businesses that look a lot ...