Daniel Rodriguez is the CMO of Simplr and the author of Experience is Everything, the new book exploring the rise of the NOW CX movement. With continued shipping delays and staffing issues, the ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 4 years old. If you’re trying to grow ...

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Opinions expressed by Entrepreneur contributors are their own. Establishing a strong, supportive following is essential to the success of a small business or startup, just hovering above the ground ...

Opinions expressed by Entrepreneur contributors are their own. The biggest benefits to conducting customer behavior analysis are customer satisfaction and, in turn, revenue. The more satisfied ...

The impact of social-media-driven, algorithmic advertising really can’t be overstated. In just the past five years alone, we’ve seen the advent of TikTok and the total takeover of Instagram: visual ...

Webinars are more than learning opportunities for attendees. With the right strategy and software, a webinar can be an incredibly powerful marketing tool, transforming prospective buyers into loyal ...