In June 1967, the world's first "automated teller machine" or "ATM" was unveiled at a branch of Barclays Bank in north London in a grand ceremony.

I work in AI and have yet to encounter a publicly-facing AI chatbot that can answer a single question. Just this week, the Sallie Mae, Viveport, Citizen's Bank, HubSpot, and Realtor.com bots froze and ...

From chatbots to predictive fraud detection, artificial intelligence is quietly transforming how banks operate in Bangladesh and beyond. The new era of AI promises faster services, smarter decisions, ...

Nathan Eddy works as an independent filmmaker and journalist based in Berlin, specializing in architecture, business technology and healthcare IT. He is a graduate of Northwestern University’s Medill ...

Southeast Asia’s largest bank is rolling out an AI chatbot for its corporate clients, giving “round-the-block” access for customer care needs. A pilot version of the generative AI-powered chatbot, ...

In the age of AI, why have some of the biggest and oldest industries—that users interact with every day—resisted disruption? Banking services, everything from simply opening up a new account to ...

Many bank customers have expressed curiosity and fascination about what powers the quick replies they get on messaging apps and, some ...

Artificial Intelligence (AI) is rapidly moving from isolated pilots to the core of banking strategy. Faced with margin pressures, rising compliance costs, and customer expectations shaped by ...

A woman who worked for 25 years at Australia's largest bank has revealed that she unintentionally helped train the artificial intelligence (AI) system that eventually replaced her, according to News ...

ABN AMRO is slashing its workforce and AI is getting a chunk of the blame. But the tech has more positive stories to tell ...

In his capacity as a full-time academic at the University of Wollongong, Michael Mehmet has provided contract research for banks on a range of topics, including artificial intelligence. He is only ...