In a blog post, AWS announced AWS Contact Center Intelligence (AWS CCI) solutions. AWS CCI is described as a combination of services that empower companies to integrate AI into contact centers. While ...
Amazon Web Services has expanded its artificial intelligence-powered Contact Center Intelligence (CCI) solutions, enabling customers to leverage AWS's artificial intelligence and machine learning ...
AWS's contact center service adds capabilities that make it easier for businesses to identify customer issues and trends, search call and chat transcripts, and improve agent performance Intuit, John ...
AWS signals a competitive posture in the CCaaS market with new agentic AI capabilities for Amazon Connect ahead of AWS ...
This comprehensive guide about AWS covers the expansive cloud services offered by Amazon, common use cases and technical limitations and what to know when adopting this technology. Image: ...
The AWS Management Console lets you access all your cloud services. Billing and security features are also found on the AWS console. For hands-on support, you can open a case with AWS Support and chat ...
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