Contrary to popular belief, grandma isn't the only one who would like help setting up an e-mail account. Apple AAPL is about to remove 32 games and an unspecified number of hardware peripherals from ...

After authoring technical articles for two decades, I sometimes sense a problem or issue I’m experiencing will become the subject of an article. That’s just what occurred on a Friday evening a few ...

(WHTM) — If you are having a problem with your phone or computer, many of us call the company to try to resolve things. But, before you look them up, one woman has a warning. It started when Cookie ...

A new study ranks Apple with the third top customer loyalty in tech, despite having the highest number of support and complaint-related searches than any other tech company at 1.2 million average ...

Nothing like a customer service tale with a mostly happy ending: Nathan switched computers and lost everything he bought from iTunes (music, ringtones, movies) as a result. So he wrote to Apple ...

Apple has cemented its place atop the American Customer Satisfaction Index, a sort of Michelin guide for customer service, for the eleventh straight year. In a new report released by ACSI, Apple ...