Customer service chat agents are getting a helping hand from Google LLC with Agent Assist for Chat, a new tool that provides them with continuous support while dealing with customers. Announced today, ...
CHICAGO (CBS) --A Morning Insiders' story about Google customer service really touched a nerve. We told you about C.J. Dimayuga, who struggled to return a defective phone to Google, despite more than ...
With more competition than ever, businesses must seize every competitive edge they can get. One way to differentiate your business from competitors is by offering outstanding customer service. But ...
Another Google Customer Service Headache: Dozens Of Calls To Get A Refund On A Defective Pixel Phone
CHICAGO (CBS) --After the Morning Insiders told you about a family's outrageous battle with Google, we heard from people with similar horror stories around the world, including a customer in Texas who ...
We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...
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