The banking industry is doing a good job OF promoting Web-based approaches to customer service. The industry understands it makes economic sense to drive customers to use online customer support tools ...

With children constrained in their homes while their parents are working somewhere else, most families communicate only through video chatting. However, with different online games and videos to keep ...

A dramatic shift in how consumers interact with brands is underway. While this felt like a minor development at first, we’ll all look back and recognize a key turning point. Over the next five years, ...

IMVU has been fairly quiet about its success in virtual chat rooms, where people can create their own dressed-up 3-D characters and socialize in graphically beautiful settings. But today it’s starting ...

TinyChat, the simple, free web-based chat room we wrote about here, is now adding video conferencing and screen sharing to its list of features. Once you create a chat room on TinyChat’s site, ...

If you would like a little assistance from artificial intelligence (AI) you might be interested in a new tutorial created by AssemblyAI. Which shows how you can build an interactive AI chatbot ...

Victoria’s Secret is using an interactive mobile chat solution to allow users of its Pink Nation application to socialize with others and a messaging feature to provide exclusive access to the brand’s ...