Telecommunications company Optus announced its policy for customers experiencing vulnerability, which introduces a support team and specialist care who can help if a customer is impacted by domestic ...

Optus SMB has launched its new Smart Shop marketplace with access to cloud apps and technology, as well as a 24-hour technical support line. The Optus Smart Shop includes access to Microsoft Office ...

The telco’s online chat feature has been overloaded with concerned customers trying to figure out if their personal data was compromised in the cyber attack. Customers have been left horrified after ...

Angry Optus customers pledge to leave, demand compensation following breach. Current and former customers say the company's response has been unsatisfactory. A data expert said the breach was due to a ...

Optus will divide its customer base into geographic areas that are each served by an assigned team of staff that sit together in the organisation under a customer service restructure it announced a ...

Optus has threatened to withdraw support for the Federal Government's National Broadband Network legislation unless further amendments over level playing field provisions are made this week, CEO Paul ...

A man claims Optus sent him another customer's phone numbers and bills through its help chat in the latest scandal to hit the telecommunications giant. Up to 10million Australians are at risk of ...

Optus has switched on Voice of WiFi (VoWiFi) support on its network, allowing customers with compatible handsets to make and receive calls using a local Wi-Fi network instead of the telco’s mobile ...

A national identity and cyber support charity say they are enduring the "toughest" period in the organisation's history following the Optus data breach. IDCARE says it fielded a months' worth of calls ...