IT Service Management (ITSM) is a set of processes used to manage the design, plan, and delivery of services. Explore processes, benefits, and how-tos.

Scale your IT service management by automating repetitive tasks. Automation enables you to provide outstanding customer support with a lean team, helping distributed teams thrive.

ITIL is the world’s leading framework for IT service management (ITSM), continuously evolving to meet the changing needs of organizations worldwide. Since its introduction in the 1980s, ITIL …

Free your service team from mundane tasks. Collaborate with AI agents that triage requests and intelligently suggest resolution steps so your team can focus on work that drives impact.

Possess deep knowledge of service management and Jira Service Management, offering end-to-end solutions including industry-specific offerings, based on extensive experience working with …

Learn the importance of IT management within a company, including best practices, challenges, and solutions to help your business thrive.

What is Enterprise Service Management? Learn how to implement ESM for better service delivery in this guide.

Built on Jira, it encompasses deeper service management practices across service request, incident, problem, change, knowledge, asset, and configuration management.

Aug 2, 2024 · A decade ago, I took on the task of leading the team responsible for launching Atlassian’s IT service management (ITSM) solution. Initially called Jira Service Desk, it is now …

From issue tracking to change management, streamline IT projects and deliver reliable services to internal teams - with the power of Jira.