IT Service Management (ITSM) is a set of processes used to manage the design, plan, and delivery of services. Explore processes, benefits, and how-tos.

Learn the importance of IT management within a company, including best practices, challenges, and solutions to help your business thrive.

Free your service team from mundane tasks. Collaborate with AI agents that triage requests and intelligently suggest resolution steps so your team can focus on work that drives impact.

Discover IT Operations Management best practices and benefits, and how ITOM ensures efficient and cost-effective business operations.

Im Zusammenhang mit ITSM bezieht sich ein IT-Service auf die Bereitstellung von technologiebezogenem Support und Lösungen für Endbenutzer oder Kunden. Dies umfasst eine …

Problem Management enables IT teams to prevent incidents by identifying the root cause. Learn about the overall process, benefits, and best practices.

An incident management solution like Jira Service Management will help in each step of the response process, from organizing your on-call schedule and alerting to unifying teams for better collaboration …

Scale your IT service management by automating repetitive tasks. Automation enables you to provide outstanding customer support with a lean team, helping distributed teams thrive.

Durch die Kombination der Best Practices von ITIL mit der Geschwindigkeit, den Kooperationsfunktionen und der Flexibilität von Jira Service Management können deine Teams …

ITIL is the world’s leading framework for IT service management (ITSM), continuously evolving to meet the changing needs of organizations worldwide. Since its introduction in the 1980s, ITIL has grown …